By booking an appointment with Y Beauty, you confirm that you have read, understood and agree to these Terms & Conditions.

All treatments are carried out on a one-to-one basis to ensure every client receives our full attention.

Please attend your appointment alone unless:

• you are both receiving treatments; or
• you have obtained prior permission from Y Beauty.

Children should not accompany you unless agreed in advance.

Please arrive on time for your appointment.

If you are running late, please contact us as soon as possible.

Clients arriving more than 15 minutes late without prior communication may be treated as a no-show.

Where possible, we may continue with your appointment; however, your treatment may need to be shortened to avoid delaying subsequent clients. The full appointment fee will still apply.

If you are feeling unwell, please rearrange your appointment.

Y Beauty reserves the right to refuse treatment where a client appears unwell or where treatment could present a risk to staff or other clients.

If you arrive early, please wait until your appointment time before ringing the salon doorbell.

Outstanding balances should be paid in the salon by card.

Cash payments are accepted where agreed. Please bring the correct change where possible.

Due to the significant impact of late cancellations and missed appointments, Y Beauty operates a secure card capture and booking fee system.

When booking, you will be asked to provide valid payment card details.

Your details are securely stored by our booking provider and are only used in accordance with this policy.

Your card will only be charged if:

• you fail to attend your appointment;
• you cancel or reschedule within our cancellation period; or
• you otherwise breach these Terms & Conditions.

If payment cannot be collected, an invoice will be issued and must be settled before any future appointments can be booked.

If you attend your appointment as booked, your card will not be charged and payment will be taken in the salon as normal.

Some appointments require a booking fee.

Booking fees:

• are deducted from your final appointment cost;
• are non-refundable unless Y Beauty is unable to provide your appointment;
• may be transferred once provided at least 24 hours' notice is given;
• must be paid at the time of booking.

Appointments remain provisional until the booking fee has been paid.

If payment is not received, the appointment may be cancelled.

Where a booking fee does not cover the cancellation charge, the remaining balance will be collected using the original payment method or by invoice.

We appreciate that circumstances sometimes change.

If you need to cancel or rearrange your appointment, please provide as much notice as possible.

No charge.

100% of the appointment value will be charged.

Failure to attend an appointment without notice will result in a charge of 100% of the booked treatment.

Clients who cancel or reschedule within 24 hours, or fail to attend, may also be required to prepay future appointments.

Clients who repeatedly cancel at short notice or fail to attend appointments may:

• be required to pay in full when booking;
• lose the ability to book online;
• have future bookings declined or suspended at Y Beauty's discretion.

Repeated cancellations, even where sufficient notice is given, may also result in future appointments requiring payment in advance.

Please read treatment descriptions carefully before booking.

If you are unsure which appointment to select, please contact us before booking.

Incorrect bookings may result in the treatment being shortened, rescheduled or cancelled if sufficient time has not been allocated.

Lash extensions can be infilled a maximum of two times before a removal and new full set is required.

Some services are advertised as "from" prices.

Final prices may vary depending on treatment requirements and consultation.

Y Beauty reserves the right to amend prices and withdraw offers or promotions without prior notice.

Gift vouchers:

• are non-refundable;
• cannot be exchanged for cash;
• cannot be sold or transferred;
• cannot be replaced if lost or stolen;
• must be used before their expiry date.

Your satisfaction is important to us.

If you have any concerns regarding your treatment, please contact us as soon as possible.

Complimentary corrections will only be considered where an application fault has occurred.

Concerns should be reported within 72 hours of your appointment.

Due to the nature of professional beauty treatments, refunds are not normally offered for completed services.

However, if a treatment has not been carried out with reasonable care and skill, we will assess the issue and provide an appropriate remedy in accordance with your statutory rights under the Consumer Rights Act 2015.

Application-related lifting or breakages reported within 72 hours will be repaired free of charge.

Damage caused by accidents, picking, misuse or failure to follow aftercare advice is chargeable.

Complimentary repairs are only offered where a genuine application issue has occurred and is reported within 72 hours.

Natural shedding, poor aftercare, rubbing, picking or failure to follow aftercare instructions are not covered.

Retail products may only be returned if unused, unopened, with seals intact and in their original condition.

This does not affect your statutory rights.

Patch testing is mandatory where required.

New clients must book a patch test at least 48 hours before treatment.

Existing clients may require a new patch test following:

• changes in medical history;
• pregnancy;
• changes in medication;
• new allergies;
• or a prolonged break between treatments.

No patch test = No treatment.

Failure to book a required patch test will result in the appointment being cancelled and any applicable cancellation charges remaining payable.

Consultations are required for all Semi-Permanent Makeup (SPMU) procedures.

Consultations allow us to assess suitability, discuss expectations and accurately quote treatment costs.

Clients are responsible for booking their perfection appointment within 8 weeks of the initial procedure.

Appointments booked after this period may incur additional charges.

Results vary between individuals.

Factors including skin type, medications, lifestyle, sun exposure and aftercare can affect colour retention and healed results.

Additional sessions may be required.

Appointments requested outside normal working hours, on Sundays, bank holidays or special dates may incur an additional premium charge.

Discount codes must be entered during booking and are subject to individual promotional terms.

Children should not attend appointments unless prior permission has been given.

Children under 12 must be supervised by another responsible adult at all times.

Please keep all personal belongings with you throughout your appointment.

Y Beauty accepts no responsibility for lost, stolen or damaged items.

Smoking and vaping are strictly prohibited anywhere inside the salon.

Photographs may be taken before and after treatments for treatment records, insurance purposes and training.

Images will only be used for advertising, social media or marketing with your permission.

Clients are responsible for informing Y Beauty of:

• medical conditions;
• allergies;
• pregnancy;
• medications;
• or any changes to their health.

Failure to disclose relevant information may result in treatment being refused.

Client records are stored securely and handled in accordance with UK data protection legislation.

Your information is used only for appointment management, treatment records, insurance requirements and legal obligations.

We never sell or share your personal information without lawful reason.

Y Beauty cannot be held responsible for cancellations or delays caused by circumstances beyond our reasonable control, including severe weather, power failures, illness, emergencies or other unforeseen events.

Where possible, appointments will be rearranged at the earliest opportunity.

Y Beauty reserves the right to refuse or discontinue treatment where it is considered unsafe or inappropriate.

This includes, but is not limited to:

• abusive, threatening or aggressive behaviour;
• harassment towards staff;
• clients under the influence of alcohol or drugs;
• failure to disclose relevant medical information;
• or any situation where treatment would not be in the client's best interests.

By booking an appointment with Y Beauty, you confirm that you have read, understood and accepted these Terms & Conditions.